Terms & Conditions

These Terms govern your relationship with the operator of winspirit on win-spirit.bet. Please read them carefully before using the site or any of its services. Effective date: 24 March 2025 (valid through 2025).

Definitions

OBSERVE: Identify and clarify all essential terms used throughout the document to eliminate ambiguity for users and legal precision for operator.

• Operator: The licensed entity responsible for the provision, management, and oversight of online gambling services at win-spirit.bet. ("Operator" refers to the holder of Curaçao gaming license OGL/2025/923/0383, with headquarters at Groot Kwartierweg 10, Livestrong Building, Curacao.)
• User/Player: Any individual who creates, holds, or uses an account at win-spirit.bet to access gambling and betting services.
• Account: The personal registration established by a User for participating in games and managing funds on win-spirit.bet.
• Bet: A sum of money staked by a Player on a game, event, or outcome within the platform, subject to terms and payout rules.
• Bonus: Any promotional credit, free spin, or other benefit offered to the User, subject to activation and wagering requirements.
• Wager: The act of staking funds (deposit, bonus, or winnings) on games or events provided by win-spirit.bet.
• KYC (Know Your Customer): Verification process requiring Users to submit identity and residency documents to comply with anti-money laundering and AU regulatory standards.

EXPAND: Definitions extend to plural and singular forms; context applies as determined by AU regulatory and industry standards for online gambling.

REFLECT: These definitions underpin legal interpretation and enable transparent, unambiguous applicability throughout this Terms document.

Account Registration

OBSERVE: AU regulations require users to be at least 18 years old and to provide verifiable, accurate information. Strict KYC protocols apply for identity and anti-fraud protection.

1. Eligibility Requirements (System 2):
   • Players must be 18 years of age or older to create and maintain an account at win-spirit.bet. Access or use by minors is strictly prohibited by AU law and results in immediate account closure and voiding of bets.
   • Users must provide complete, truthful, and current information during the registration process. False or misleading information may lead to suspension or termination of the account.
2. Registration Process (System 1):
   • Create an account by entering your email and selected credentials on win-spirit.bet.
   • Confirm your registration via email verification link.
   • Upon request, timely submit KYC documents (e.g., government-issued ID, proof of residence) for identity verification.
3. User Obligations (System 2):
   • Ensure all personal data remains accurate and updated; failure to do so may cause restrictions on account functions, including withdrawals.
   • Maintain confidentiality of login credentials. Users are responsible for all activities performed under their account.
   • Promptly notify [email protected] if you suspect unauthorized account access.
   • Regional Compliance Note: All registration and KYC requirements align with AU and Curaçao online gambling standards through 2025.

Betting & Gameplay Rules

OBSERVE: Clearly state procedures for placing, modifying, and cancelling bets; detail accepted bet and game types; enforce AU-compliant conduct codes within all win-spirit.bet environments.

1. Placing Bets:
   • Users may place bets using deposited, verified funds in accordance with minimum and maximum limits as displayed per game/event.
   • Bets are only accepted where permitted by the player's jurisdiction. Only Players legally eligible under AU law may participate.
   • Bets placed are final once confirmed by the platform; Users are responsible for their selections prior to confirmation.
2. Bet Cancellation and Modification:
   • Bets may only be cancelled or modified under specific circumstances (e.g., technical error, event cancellation, or per explicit Operator notification) as determined by win-spirit.bet policy and applicable legal regulation.
3. Prohibited Conduct and Fair Play:
   • The use of automated tools ("robots" or "bots"), fraudulent activity, technical manipulation, or collusion is strictly prohibited and may result in account suspension or forfeiture of winnings.
   • Live casino and chat features must not be used for harassment, abuse, racial slurs, threats, or dissemination of illegal content. Violations are subject to chat termination and account suspension.

REFLECT: These policies ensure responsible, secure, and fair gambling for all users, fully meeting AU requirements and industry best practices.

Bonus Terms

OBSERVE: Bonuses offered by winspirit at win-spirit.bet are subject to activation, usage, and wagering rules compliant with AU law and Curaçao license OGL/2025/923/0383.

1. Bonus Activation and Eligibility:
   • Bonuses are granted at the Operator's discretion and may require users to meet specific criteria, such as minimum deposit or activation through a promo code.
   • All bonus offers specify unique activation conditions and expiry periods (not less than 30 days, with all activity windows inferred as valid until at least 2025).
2. Wagering Requirements (System 2):
   • All bonuses are subject to defined wagering ("playthrough") requirements, specified per bonus offer. Wagering requirements must be fully met before accrued bonus winnings may be withdrawn.
   • Failure to complete wagering requirements within the specified timeframe will result in bonus and associated winnings being voided.
   • Certain games may contribute differently to wagering requirements; Users are encouraged to refer to each promotion for exclusions and weightings.
3. Prohibited Conduct and Bonus Abuse:
   • Players may not: use multiple accounts, transfer bonuses between users, or engage in any activity win-spirit.bet deems bonus abuse. Such violations lead to account suspension and voiding of associated funds.
   • The combination of multiple promotions or bonuses may be prohibited unless expressly permitted in the bonus terms.

REFLECT: All bonus and promotional activities adhere to AU responsible gambling regulations and Operator policies through the 2025 period.

Payments & Withdrawals

OBSERVE: Secure banking protocols, fee transparency, regulatory constraints, and verifiable user information underlie all financial transactions. win-spirit.bet integrates multiple payment methods in line with AU standards.

1. Deposit and Withdrawal Methods:
   • Deposits may be made with cards, e-wallets, or accepted cryptocurrencies, subject to Operator's processing provider requirements, including BOVIVE LTD (Cyprus).
   • Withdrawals will be processed in accordance with the method used for deposit wherever feasible and are only available to fully verified accounts.
2. Limits, Fees, and Processing Times:
   • Minimum and maximum transaction limits apply and are specified within the banking section of win-spirit.bet. Operator may adjust limits as required by AU and Curaçao regulatory bodies.
   • Fees, if any, will be clearly communicated before transaction initiation. Where possible, Operator strives to minimize user charges.
   • Deposits are credited immediately; withdrawals are generally processed within 3-5 business days following user verification. Additional time may be required for KYC review or external payment provider constraints.
3. Funds Handling and Refund Policy:
   • Operator may, at its discretion, refuse, limit, or delay transactions for fraud prevention, regulatory compliance, or technical failure.
   • Refunds for erroneous transactions or voided bets/bonuses are processed in line with Operator policy and AU regulatory guidance. Bonus refunds are only available where required by law or if technical error occurred.

REFLECT: All payment and withdrawal operations observe AU anti-money laundering (AML) and consumer protection laws; the integration of BOVIVE LTD ensures additional transparency for AU clients.

Limitation of Liability

OBSERVE: winspirit at win-spirit.bet assumes certain obligations regarding fairness and accuracy but excludes liability for specified events; all claims are limited to the value of affected bet or transaction.

1. Operator Obligations:
   • Ensuring the fairness and accuracy of games, systems, and displayed results, in accordance with the terms of Curaçao license OGL/2025/923/0383 and AU regulatory best practices.
   • Prompt investigation of reported errors or malfunctions affecting user transactions or experience.
2. Exclusions and Limitations:
   • Operator is not liable for loss, damages, or delay caused by: network interruptions, third-party software or hardware failures, unauthorized account access, or events beyond reasonable control ("force majeure").
   • Operator's maximum liability for all claims is limited to the value of the bet, wager, or transaction directly affected, and does not include consequential or indirect losses.
   • Users accept all risk associated with the use of electronic communications and financial systems inherent in online gambling.

REFLECT: These clauses achieve legal certainty and consumer protection, fulfilling both Curaçao and AU requirements, and remain in force until 2025 or as legally amended.

Intellectual Property Rights

OBSERVE: All content, branding, site layout, and platform software at win-spirit.bet are protected under international copyright law and applicable regional legislation.

• Copyright and Ownership: All site materials, graphics, software, and content remain the exclusive property of winspirit (and licensed third-parties); reproduction, copying, distribution, or modification is strictly prohibited except with prior written approval.
• Trademarks: The "winspirit" trade name and associated marks are used exclusively in connection with win-spirit.bet and may not be reproduced or used for commercial gain without permission.
• Enforcement: Breaches of intellectual property rights may result in legal action, account suspension, and/or financial damages.

REFLECT: Enforcement of these rights is a legal and commercial necessity under international and AU law, with continuing effect throughout 2025.

Privacy & Data Protection

OBSERVE: winspirit is committed to protecting user data in compliance with AU and Curaçao standards. All data collection and processing aligns with documented Privacy Policy.

• Data Handling: Personal information is collected, stored, and processed exclusively for lawful purposes related to account management, regulatory compliance, and the provision of gambling services.
• Policy Reference: Users are advised to review the full Privacy Policy available at win-spirit.bet for detailed information on rights and obligations.
• Disclosure: Data may be shared with payment providers or authorities only as required by law.

REFLECT: By using win-spirit.bet, users consent to data handling as outlined; policies are maintained and regularly updated through 2025.

Changes to Terms

OBSERVE: winspirit reserves the right to modify or update these Terms to reflect regulatory changes or operational improvements.

• Notification Procedures: Users will be notified of material changes by email (to the address registered) and/or visible banner notice on win-spirit.bet.
• User Rights: If you do not agree to amended terms, you must discontinue use of win-spirit.bet services. Continued use following notice indicates acceptance of revised Terms.
• Record: Earlier Terms are archived and available for legitimate user requests for up to seven years, meeting AU document retention requirements.

REFLECT: This policy ensures transparency and user agency in a changing legal environment, compliant for the duration of 2025.

Termination & Suspension

OBSERVE: winspirit maintains the right to suspend or terminate User accounts in event of violations, regulatory requirements, or inactivity, in line with AU and Curaçao standards.

1. Grounds for Termination/Suspension:
   • Breach of these Terms or applicable law; suspected fraud, self-exclusion, extended inactivity, or regulatory instruction by AU/Curaçao authorities.
   • Providing false or unverified information, engaging in prohibited or fraudulent activities, or repeated conduct violations (abuse, harassment, bonus fraud).
2. Procedure:
   • Operator will notify the User by email (using [email protected]) prior to freezing or closing an account, except in cases of urgent regulatory compliance or risk prevention.
   • Users may voluntarily request account closure at any time.
3. Withdrawal and Return of Funds:
   • Upon account closure, available user funds (free of wagering or legal holds) will be returned using the registered withdrawal method, subject to verification.
   • Funds subject to active investigations, bonus restrictions, or legal injunctions will be retained or reported as required by law.

REFLECT: These procedures ensure due process, user notification, and financial protection, with documentation retained per AU standards for up to seven years.

Governing Law & Jurisdiction

OBSERVE: All winspirit activities at win-spirit.bet are governed by the laws and regulatory oversight of Curaçao and, as applicable, AU consumer protection standards.

• Applicable Law: These Terms and all associated matters are governed by the laws of Curaçao (registered company number 133283, headquarters at Groot Kwartierweg 10, Livestrong Building, Curacao) and observed to the extent permitted under Australian law for AU-resident Users.
• Dispute Resolution Mechanism: Disputes not resolved by customer service shall be subject to binding arbitration in Curaçao or, where relevant for Australian residents, through competent courts or an authorized AU alternative dispute resolution (ADR) body. Users may file complaints in writing to [email protected] before seeking external resolution.

REFLECT: This ensures multi-jurisdictional compliance; AU Users enjoy access to local dispute protections as mandated through 2025.

Contact Information

OBSERVE: Provide full, up-to-date contact details for customer support and legal correspondence as mandated by AU/industry standards.

• General Support: Email [email protected] (primary, critically important), or [email protected]
• Official Website: https://win-spirit.bet
• Legal/Registered Address: Groot Kwartierweg 10, Livestrong Building, Curacao, N.V. registration 133283
• Payment Processing: BOVIVE LTD, legal presence in Cyprus (contact details for payment queries available upon written request)
• Correspondence Author: Lachlan Price

REFLECT: All contact channels remain current to 2025, enabling effective communication as per regulatory expectations for AU and Curaçao jurisdictions.