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Contact Us

If you require assistance as a user of winspirit at win-spirit.bet, you can contact our team using multiple secure and compliant channels, as required under Australian (AU) consumer protection and interactive gambling laws. Please provide your name, a valid email address, and a concise description of your enquiry. Our team will respond expediently, respecting all applicable AU regulatory standards and your privacy rights.

Contact Channels & Corporate Information (OBSERVE -> EXPAND -> REFLECT)

  • Email Support:
  • Official Website: win-spirit.bet
  • Registered Headquarters: Groot Kwartierweg 10, Livestrong Building, Curacao (see REGISTRATION DATA)
  • Legal Entity: winspirit N.V., Company Registration No. 133283 (Curaçao Gaming Control Board License OGL/2025/923/0383, valid to March 24, 2025)
  • Payment Processing Partner: BOVIVE LTD, Cyprus (for AU payments)
  • Note: Telephone contact is currently not available; please use the email or live chat options for all urgent matters.

Customer Support Availability (System 1/2: AU-Optimized Standards)

  1. Live Chat: Accessible 24/7 for all users at win-spirit.bet, delivering prompt support and compliance with AU standards for rapid consumer response (as required under the Australian Consumer Law and Interactive Gambling Act 2001).
  2. Email Response Times: winspirit aims to respond to all inquiries within one business day, with priority given to [email protected] submissions involving AU user rights, account security, or dispute resolution.
  3. Escalations & Regulatory Complaints:
    • AU players may raise unresolved disputes to the Curaçao Gaming Control Board (GCB Official Site), referencing license OGL/2025/923/0383.
    • winspirit's support team is required to provide complaint acknowledgement within 24 hours, and a substantive response (including complaint outcome or next steps) within a maximum of 14 days, as recommended by AU Fair Trading guidelines.

Contact Form (System 1/2 Structured with AU Privacy Alignment)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers & Privacy Provisions (System 2, CCoT: 150-300 words)

  • Data Collection & Privacy: By submitting information through winspirit's contact form or email addresses at win-spirit.bet, you consent to the use and processing of your personal information for the purposes of enquiry handling and regulatory compliance. winspirit complies fully with the Australian Privacy Principles (APPs) and all relevant international data protection standards. Your information is never shared with third parties except as required for dispute resolution or legal obligations.
  • Legal Communications: Written correspondence through [email protected] and [email protected] is regarded as an official means of legal notice for user complaints, feedback, or dispute escalation per the terms of your contract with winspirit at win-spirit.bet.
  • Gambling Regulation Notice: winspirit, operating via win-spirit.bet, is licensed by the Curaçao Gaming Control Board (License No. OGL/2025/923/0383, valid until March 24, 2025). Service provision to AU residents is subject to compliance with the Interactive Gambling Act 2001 and the relevant limitations for AU online casino services. Users are responsible for ensuring their eligibility in accordance with applicable state and federal regulations.
  • Responsible Gambling Advisory: All communications and contact options are made available to provide safe, secure, and responsible entertainment. winspirit encourages users to play responsibly, and offers guidance for those seeking assistance with gambling issues. Please refer to the Gambling Help Online (Australia) for free, confidential support.

Regional Compliance Statement (AU-Specific, LoT-Reflective)

  • AU Regulatory Compliance: All winspirit contact services on win-spirit.bet meet or exceed Australian standards for user protection, information security, consumer complaint handling, and responsible gambling initiatives.
  • Timezone & Response: All time references and response commitments apply to AEDT/AEST (Australian Eastern Daylight/Standard Time).
  • Licensing Confirmation: Service is operated under Curaçao Gaming Control Board License OGL/2025/923/0383, valid through March 24, 2025, with payment processing facilitated by BOVIVE LTD (Cyprus).

Brand Use Statement: All references to winspirit in this document relate specifically and exclusively to its operations on win-spirit.bet as per licensing and regulatory requirements.