Privacy Policy

winspirit, accessible exclusively at win-spirit.bet, is committed to protecting the privacy and security of individuals who visit our website or use our casino services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Australian law, relevant industry standards, and our international regulatory obligations. This policy applies to all players and site visitors and is effective as of 25 June 2025.

Who We Are

OBSERVE: winspirit operates under the registered company Winspirit N.V., with all business on win-spirit.bet. Corporate and licensing details are provided to ensure transparent processing and regulatory trust.

Legal Entity: Winspirit N.V., registered number 133283.
Registered and Legal Address: Groot Kwartierweg 10, Livestrong Building, Curacao.
Regulatory License: Curaçao Gaming Control Board, License Number OGL/2025/923/0383, valid until March 24, 2025.
Payment Processing: Certain payments processed by BOVIVE LTD (Cyprus) for AU players.
Contact (Data Protection): Email: [email protected] (primary legal/privacy contact). General queries: [email protected]

REFLECT: winspirit designates its Data Protection Office as the responsible unit for privacy compliance. All requests and complaints should be directed to [email protected]. Our DPO oversees strict compliance with AU privacy law and international data protection standards.

What Personal Data We Collect

OBSERVE: winspirit must inform users about all categories of personal, technical, and behavioral data collected. This ensures compliance with the Australian Privacy Act 1988 and Gambling Regulation Act.

Personal Information: Name, date of birth, residential address, email address, telephone number, and proof of identity documents (for KYC).
Technical Data: IP address, device identifiers, operating system, browser information, access logs, and connection times.
Payment Information: Card details, banking information, e-wallet credentials, transaction histories, and related processing data.
Behavioral Data: Betting history, transaction patterns, site usage logs, interaction records, and responsible gambling markers.
Cookies and Similar Technologies: Data gathered via session and persistent cookies, analytical tools, and third-party plugins.

EXPAND: Data is collected directly from you, via automated means, and through trusted service providers, in accordance with current legal guidelines for Australian online casinos.

Legal Basis for Processing

OBSERVE: winspirit's processing of personal data is strictly limited to scenarios recognized by applicable laws-Australian (Privacy Act), Curacao licensing, and international standards.

User Consent: We obtain explicit consent where required for marketing communications and certain analytics processing.
Contractual Necessity: Data is required to create, operate, and manage your win-spirit.bet account, process transactions, and deliver gaming services in compliance with our Terms of Use.
Legal Obligations: Compliance with AU anti-money laundering (AML), know your customer (KYC), and counter-terrorism financing (CTF) regulations. Data is retained and processed for law enforcement, audit, and regulatory purposes.
Legitimate Interests: Activities such as fraud detection, network security, analytics, service improvements, and responsible gambling interventions.

REFLECT: Data processing is always justified by a clear legal basis, with further protections offered for sensitive and financial data as required by both AU and international laws.

Purpose of Processing

OBSERVE: All personal data collected by winspirit through win-spirit.bet serves clear and limited purposes, consistent with player expectations and the principle of data minimisation.

To provide core casino and betting services on win-spirit.bet.
To process transactions, verify identity, and execute payments securely.
To maintain compliance with regulatory and AML/KYC obligations.
To send transactional and service-related communications.
To manage promotions, loyalty programs, and direct marketing (with consent).
To improve user experience via analytics and user feedback.
To detect and prevent fraud, abuse, or security threats.
To support responsible gambling and self-exclusion mechanisms.

EXPAND: We do not process personal data for automated decision-making or profiling except as expressly described and with required safeguards in place.

Disclosure & Sharing

OBSERVE: winspirit may disclose your personal data only in accordance with legal and regulatory requirements and for operational necessity.

Payment and Banking Partners: For transaction processing, AML, and fraud screening (including BOVIVE LTD for AU players).
Platform and Service Providers: IT, hosting, analytics, and customer service partners under strict contractual confidentiality clauses.
Regulatory and Law Enforcement Agencies: When required by Australian, Curaçao, or international law.
Affiliates and Marketing Partners: Only with user consent and for specified purposes.
Advertising Networks and Analytics Providers: With explicit consent for targeted advertising.

REFLECT: winspirit conducts due diligence of all third-party partners, ensuring compliance with privacy and security obligations, and only discloses data to those with a legitimate need.

International Transfers

OBSERVE: winspirit's operations necessitate limited international data transfers, including between Australia, Curaçao, and Cyprus. All such transfers comply fully with applicable law.

Data Recipients: winspirit data may be hosted or processed in Curacao, Cyprus (BOVIVE LTD), or other jurisdictions as required for payment and service delivery.
Protection Measures: All transfers are subject to robust security, use of standard contractual clauses, and, where required, additional safeguards under AU privacy law and international standards.

REFLECT: By using win-spirit.bet, you acknowledge that your data may be transferred and stored overseas, but will remain protected at a standard equivalent to or exceeding local AU privacy law.

Regional Compliance Note: All international transfers adhere strictly to APP 8 of the Privacy Act 1988 (Australia) and GDPR-equivalent safeguards where applicable.

Data Retention

OBSERVE: winspirit defines clear retention periods for every personal data category, ensuring no data is maintained longer than necessary for its specified purpose or as required by law.

Account Data: Retained for the lifetime of your win-spirit.bet account and, following closure, for no more than five (5) years to comply with AU and regulatory audit, AML/CTF, and dispute resolution requirements.
Transaction and Payment Records: Retained for seven (7) years following relevant transaction for compliance with financial laws.
Marketing and Analytics Data: Held for up to two (2) years post-collection, unless otherwise required.
Deletion Criteria: Data is securely deleted or anonymised once retention period ends, upon approved user request, or upon fulfillment of the processing purpose.

REFLECT: winspirit reviews and updates data retention schedules annually or as required by changes in law or operational practice.

Your Rights

OBSERVE: winspirit empowers AU users by safeguarding complete rights over their personal and gaming data, in line with the Australian Privacy Principles.

Right of Access: Obtain a copy of the personal data held about you.
Right to Rectification: Correct or update inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): Request deletion where data is no longer legally or operationally required.
Right to Restrict Processing: Ask us to limit or pause data processing under specific circumstances (e.g. pending correction).
Right to Object: Object to processing for direct marketing or profiling purposes.
Right to Data Portability: Request to receive your data in a structured, machine-readable format to transfer to another provider.
Right to Withdraw Consent: Withdraw any consent provided for marketing or analytics at any time, without penalty.

REFLECT: To exercise any rights, please contact [email protected]. Winspirit will respond within thirty (30) days in full compliance with Australian privacy law. We may require identification to verify your request.

Cookies & Tracking Technologies

OBSERVE: winspirit uses cookies and similar technologies on win-spirit.bet to enhance functionality and for analysis, always with full transparency.

Session Cookies: Essential for technical operation of the website and to enable secure login and transaction sessions.
Persistent Cookies: Used to remember preferences, device information, and authentication between visits.
Third-Party Cookies: Placed by service providers for analytics (e.g., Google Analytics) and, with user consent, for advertising/tracking.

Managing Cookies: Most browsers allow you to manage cookie preferences via settings. You may also use internal privacy controls on win-spirit.bet to adjust or withdraw cookie consent at any time. However, disabling essential cookies may impact site functionality.

REFLECT: For full details, see our Cookie Policy and contact [email protected] with any concerns regarding cookies or tracking technologies.

Data Security

OBSERVE: winspirit maintains a comprehensive program of technical and organizational safeguards aligned with AU and international best practices.

Encryption & Transmission Security: All data transmissions to and from win-spirit.bet are secured by SSL/TLS encryption and industry-leading protocols.
Access Restrictions: Access to personal data is strictly limited to authorized personnel who require access for fulfilling their duties and are subject to confidentiality agreements.
Physical & Technical Protections: Data is stored in secure facilities with firewalls, intrusion detection, regular vulnerability assessments, and encrypted backups.
Organizational Controls: Regular privacy and security training for staff, ongoing auditing of data access and handling, immediate response protocols for potential breaches, and annual external audits.

REFLECT: winspirit reviews and updates its security protocols continuously to protect against evolving threats and to comply with the highest industry and AU legal standards.

Regional Compliance Note: All security controls are designed to satisfy the requirements of the Australian Privacy Principles and relevant Curacao regulations.

Complaints & Contacts

OBSERVE: winspirit offers multiple, transparent mechanisms for privacy inquiries and complaints:

Email (Primary - Data Protection): [email protected]
Email (General): [email protected]

Complaint Procedure: To lodge a complaint regarding personal data usage or privacy handling, contact our Data Protection Office at [email protected]. We aim to acknowledge all complaints within five (5) business days and to provide a resolution within thirty (30) days. If unsatisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or relevant Curacao regulatory bodies.

REFLECT: winspirit and its win-spirit.bet operations are dedicated to resolving privacy issues promptly and transparently, with strict escalation protocols in place as required by AU law.

Updates

OBSERVE: winspirit regularly reviews and may update this Privacy Policy to address changes in our operations, technology, regulatory requirements, or legal developments.

Notification: Substantive changes will be announced clearly on win-spirit.bet homepage and by email to registered users (where required by law).
Effective Date: The current version of this Privacy Policy is effective as of 25 June 2025. Updates will indicate the date of the latest revision and become binding upon publication.

REFLECT: We recommend reviewing this Privacy Policy periodically. Continued use of win-spirit.bet after any update signifies acceptance of those changes. For questions, contact [email protected].